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Google Shopping Reviews

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About Google Shopping

Shopping.google.com is an online platform powered by Google Merchant Center and Google Ads. It allows users to search for, compare, and purchase items from online shops. The platform provides detailed product information, images, and prices, all displayed in one place.

The service hosts products from a wide variety of online vendors in a searchable format. It aims to make the process of finding and purchasing things easier, offering comparisons between sellers' listings on particular items. This allows consumers to choose the best item at the best price.

The platform is designed to make it easy for users to research purchases, find information about different products, their features and prices, and then connect with sellers to make their purchase.

It's a new product discovery experience that helps users find the products they’re looking for, track & compare prices, and decide where to buy online or in store.

The products displayed on Google Shopping search results may not include all available products. Product information is provided by sellers and advertisers who feature their products on Google Shopping and are participating in commercial activity. They must comply with Google Shopping policies that spell out what can and cannot be listed on Google Shopping.

Google Shopping will remove items that don’t comply with these policies and may suspend a seller who violates these policies. Advertisers provide details about their products and update their listings on a regular basis. After an advertiser updates a listing, there may be a slight delay before the new information shows up on their listing on Google Shopping.

To help users research products and merchants, reviews are gathered through the Google Customer Reviews program. These reviews are completely voluntary and reviewers are not compensated for submitting their opinions. Reviews are also gathered from advertisers, sellers, and third-party review providers. They are required to provide all reviews (both positive and negative) and they may have compensated reviewers for giving their opinions. An automated system processes these reviews before they show up on Google to remove spammy or inappropriate language. After a review is published, it can’t be modified or updated by Google and reviewers are not able to contact reviewers or ask reviewers to update what they wrote. However, reviews that are flagged to Google may be taken down, in order to comply with legal obligations. A review can appear on Google for as long as the reviewed item is listed on Google.

This platform is a great tool for both consumers looking for the best deals and businesses looking to reach a wider audience.

Google Shopping Pros & Cons

Pros of shopping.google.com:

  1. Increased Visibility: Products appear at the top of search results with images, prices, and key details, increasing the chances of attracting potential customers.
  2. Targeted Advertising: Google's algorithms match products with relevant search queries, ensuring ads are shown to interested users, leading to higher conversion rates and better ROI.
  3. Easy Product Feed Management: Merchants can easily upload and manage product feeds through tools like Google Merchant Center, simplifying the process of updating product information.
  4. Time-Saving: Smart Shopping campaigns automate campaign management, saving time and effort for advertisers.
  5. Machine Learning Optimization: Google's algorithms optimize ad delivery to achieve defined goals, such as ROI targets, without requiring extensive human intervention.

Cons of shopping.google.com:

  1. Costly Advertising: Advertising on Google Shopping requires a budget and competitive bidding, which can be expensive, especially for small businesses.
  2. Limited Control: Advertisers have limited control over how their ads are displayed, as Google's algorithms determine which products are shown for specific search queries.
  3. Paradox of Choice: Multiple product listings can confuse consumers, leading to a higher chance of them skipping your product.
  4. No Insight into Keywords: With Smart Shopping, advertisers have limited insight into which keywords their ads are shown for, making it difficult to adjust campaigns effectively.
  5. Untrackable Sales: Some conversions may fall outside measured data, such as those done over the phone or via email, making it challenging to track all sales.

Additional Considerations:

  • Smart Shopping Limitations: Advertisers have limited options for control over bidding, targeting, and product-specific strategies, relying heavily on Google's algorithm.
  • Multiple Listings Challenges: Managing multiple product listings can increase ad costs and reduce profitability due to additional clicks on PPC campaigns.

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Google Shopping Customer Reviews (11)

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Annemette Frandsen
Annemette Frandsen
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Jul 20, 2024
Uwe Schwarz
Uwe Schwarz
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Jul 20, 2024
James Thompson
James Thompson
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Jul 20, 2024
Kevin Abraham
Kevin Abraham
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Jul 20, 2024
Mason Barry
Mason Barry
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Jul 19, 2024
Lund Barber
Lund Barber
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Jul 19, 2024
Kristi Gay
Kristi Gay
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Jul 18, 2024
Ashley Thorpe
Ashley Thorpe
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Jul 17, 2024
Christopher Griffin
Christopher Griffin
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Jul 17, 2024
Jude Simpson
Jude Simpson
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Jul 17, 2024

Google Shopping Customer’s Q&A

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Google Shopping Features and Benefits

Shopping.google.com is a service that hosts a variety of online stores and allows users to easily compare prices on products from various vendors. It offers its comparative item listings with accompanying photos and prices on a single, filterable search results page.

Key features and benefits include:

  • Product Comparison: It functions as a product comparison service. eCommerce retailers advertise products directly on the search engine visually and offer key information of each product to help customers convert easier and more reliably.

  • Targeting Specific Customers: Google Shopping ads allow targeting specific customers based on their demographics, interests, and other characteristics. It helps ensure that the campaign targets the right audience.

  • Increased Visibility and Brand Recognition: Products have increased visibility and improved brand recognition.

  • Increased Click-Through Rate: Google Shopping ads can improve the marketing’s return on investment (ROI) and have a lower cost per acquisition (CPA).

  • Competitive Advantage: Businesses can have a competitive advantage against other businesses.

  • Automated Bidding: This allows setting a target cost-per-click (CPC) and having Google adjust the bids to reach that goal. The strategy can help optimize campaigns for maximum effectiveness.

  • A/B Testing: A/B testing is a great way to test different strategies and determine the most effective ones.

These features and benefits can help drive more sales and increase ROI for businesses. However, the effectiveness of these strategies can vary depending on the specific needs and goals of the business.

Google Shopping Pricing

Shopping.google.com is a platform that brings together shopping information across the web and from local stores. It allows users to discover and compare millions of products, and find the best prices and places to buy online or from a store nearby.

The platform provides price insights for products, showing if the product's price is lower, typical, or higher than normal. For example, electronics like the Meta Quest 3 - 128 GB is priced at $501.99 +$30.12 est. tax, while the Samsung Galaxy S24 Ultra - 256 GB - Titanium Violet - Unlocked is priced at $1,299.99 +$78.00 est. tax.

In the Home Decor section, the Restore 2 Sound Machine with Smart Light Sunrise Alarm Clock in Slate by Hatch is priced at $155.25 +$9.32 est. tax.

In the Kitchen & Dining section, the Owala 24 oz. FreeSip Stainless Steel Water Bottle, Night Safari is priced at $27.99 +$1.68 est. tax.

In the Toys section, the Lego The Dark Falcon is priced at $259.99 +$15.60 est. tax.

There are no upfront costs for using Google Shopping Actions, but it does take a commission on confirmed sales.

In October 2023, saves and price tracking on shopping.google.com were discontinued. However, price tracking can still be accessed on Google.com through the mobile web or the Google app by logging in to a Google Account.

Payment Method

To make purchases from the Google Store, a valid form of payment must be added. The payment method can be updated for Google Store before making a purchase. Once a purchase is made, the payment method can no longer be changed.

Here are the steps to change the Google Store payment method:

  1. Go to Account Settings on Google Store.
  2. Next to Payment method, select Edit payment methods.
  3. Make changes to the form of payment.

The following forms of payment are acceptable when signed into a Google Account:

  • American Express (except Poland)
  • Discover (US only)
  • Google payments center balance (US and UK only)
  • Google Store credit (Everywhere Google Store operates except Korea, Mexico, and Puerto Rico)
  • Google Store Financing
  • JCB (Japan and US only)
  • MasterCard
  • PayPal (Australia, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, Norway, Poland, Spain, Sweden, UK, and US)
  • Visa
  • Visa Electron (outside the US only).

Please note, the following payment methods are invalid:

  • Bank transfers
  • Escrow payments
  • Google Play balance
  • Google Play gift cards
  • Health Savings Accounts (HSA)
  • MoneyGram
  • Transit cards
  • Virtual Credit Cards (VCC)
  • Western Union
  • Wire transfers.

If a form of payment from a different country or region is desired, a new payment profile can be created.

Google Shopping FAQs

FAQ

Google Shopping Alternatives

Here are the top 10 alternatives to shopping.google.com:

  1. Amazon: A global marketplace offering a vast selection of products from third-party sellers.
  2. eBay: An online auction and shopping website where people and businesses buy and sell a wide variety of goods and services.
  3. Walmart: An American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores from the United States.
  4. Etsy: A global marketplace for unique and creative goods, especially handmade items and craft supplies.
  5. Shopify: A commerce platform that allows anyone to set up an online store and sell their products.
  6. WIX: A cloud-based web development platform that allows users to create HTML5 websites and mobile sites through the use of online drag and drop tools.
  7. BigCommerce: A leading software-as-a-service ecommerce platform that enables businesses to build, innovate and grow their online stores.
  8. Adobe Commerce: A platform for ecommerce websites used by large corporations.
  9. Camelcamelcamel: A free Amazon price tracker that monitors millions of products and alerts when prices drop.
  10. BigBangPrice: A price comparison tool that helps find the best deals online.

These platforms offer a variety of features and services that may suit different needs and preferences. It's recommended to explore each platform to see which one best fits the requirements.

FAQ

How To Open A Google Shopping Account?

To open an account on shopping.google.com, follow these steps:

  1. Google Account: A Google Account is needed to sign up for Merchant Center. If one doesn't exist, create one for free at accounts.google.com and click Create account.

  2. Sign in to Merchant Center: Once the Google Account is ready, sign in to Merchant Center to get started.

  3. Enter Business Information: Provide basic information about the business like its name, phone number, and website. This information is applied across the different features and tools used in Merchant Center. It only needs to be entered once and can be edited later.

  4. Add Business Address: Add where the business is registered as the “Business address”. The time zone for Merchant Center is automatically filled based on the country or region chosen under “Business address”. The country selected during account setup cannot be changed after the account has been created. However, the time zone in Merchant Center settings can be changed.

  5. Add Business Name: Add the business name. This can be the store's name, the website's name, or the business' name. The name entered as the business name is used as the Merchant Center name. Users read this name across Google.

  6. Add and Verify Phone Number: A phone number must be added and verified before completing the Merchant Center onboarding.

  7. Add Products: Once the account is set up, add products to Google. This can be done automatically if using a supported e-commerce platform like Shopify, Woo, or PrestaShop by linking the e-commerce store to the Merchant Center account. If not using a supported platform, products can be added manually via a file or spreadsheet, or by entering individual products.

Remember, Google does not ship products. Google helps customers find products and the store. When customers are interested in buying, they visit the website and go through the checkout process like any other website visitor. The business decides how to ship the products.

FAQ

Google Shopping Return Policy?

Google Store allows most items to be returned within 15 calendar days after the day they are received. This applies to most products bought from the Google Store.

For the 2023 holiday season, an extended return policy is in place. All purchases made from November 16, 2023, till December 31, 2023, can start a return up until January 15, 2024.

To return an item, find the item in the Order History and select Return under the order. If unable to return an item, it may be due to passing the 14-day return limit or the delivery carrier hasn't been dispatched yet.

For returns, transfer, back up, or erase all data on the item and then reset it to factory settings. The return package should include the box the purchase came in, the item or accessory, and other accessories, documentation, and anything else that came with the item.

After the return product is inspected, a refund can take about 1–14 business days. Promotional codes cannot be reused after an item is returned.

Please note, some exceptions apply. For instance, AT&T phones can be returned 14 days after receipt, Verizon phones can be returned 30 days after receipt, and SIM cards are non-returnable.

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